Technical Support
Troubleshooting Documentation
If you're experiencing issues with any of the software for your PLTW programs, please review the support documentation provided below.
America's Army
Autodesk
- Autodesk Email Whitelist
- Multiple Files Error
- STK and Autodesk on Same License Server
- How to Create an Autodesk Network Deployment Package
- Autodesk Anti-Virus Troubleshooting
- License Manager Upgrade
- Network License Ports
- Anti-Virus Exclusions
- Network License Error 0.0.0
- IT Resources
- Autodesk Video Series
- Conservative Mode
- How to Borrow a Network License
- How to Fix Network Port Issues
- How to Reset Autodesk Products
- Installation Failed C++ Error
- Reset Ribbon
- System Cannot Open Device or File
- Understanding Autodesk Licensing
- How to Setup Network Licensing for Autodesk
- How To Combine License Files
- Specify License Server Environment
- Revit Content Libraries
- Notes on Imaging
- Template Files Don't Show Up When Launch Revit
- How to Uninstall Autodesk Products
ROBOTC
- Common Licensing Issues
- Computer Won’t Recognize the Cortex to Download Firmware
- How to Manually Update Master CPU Firmware
- How to Power Cycle
- How to Program the Cortex Wirelessly
- How to Update the Firmware
- How to Use RobotC for Programming
- Joystick Issues
- ROBOTC Crashes on Startup
- ROBOTC Force Classic
- ROBOTC PIC Only Install
- ROBOTC Switch Information for Installation
- ROBOTC Text Color Change
- ROBOTC Missing PLTW Features
- The ROBOT or Testbed Won’t Run Autonomously
- VEX LED Patterns and Meanings
- VEX Wireless Remote Configuration
- Web Resources for ROBOTC
- VEX Troubleshooting Flowchart
Canopy
Modkit / VEX IQ
Miscellaneous
West Point Bridge Builder
Multisim
SSA 1000
We're Here to Help
Questions? Our friendly PLTW Solution Center team members are here to answer all of your questions. Call us at 877.335.7589 for live, one-on-one support Monday-Friday, 7 a.m. ET to 11 p.m. ET. You also can email us at [email protected].