Technical Support
Troubleshooting Documentation
If you're experiencing issues with any of the software for your PLTW programs, please review the support documentation provided below.
America's Army
Autodesk
- Autodesk Email Whitelist
- Multiple Files Error
- STK and Autodesk on Same License Server
- How to Create an Autodesk Network Deployment Package
- Autodesk Anti-Virus Troubleshooting
- License Manager Upgrade
- Network License Ports
- Anti-Virus Exclusions
- Network License Error 0.0.0
- IT Resources
- Autodesk Video Series
- Conservative Mode
- How to Borrow a Network License
- How to Fix Network Port Issues
- How to Reset Autodesk Products
- Installation Failed C++ Error
- Reset Ribbon
- System Cannot Open Device or File
- Understanding Autodesk Licensing
- How to Setup Network Licensing for Autodesk
- How To Combine License Files
- Specify License Server Environment
- Revit Content Libraries
- Notes on Imaging
- Template Files Don't Show Up When Launch Revit
- How to Uninstall Autodesk Products
ROBOTC
- Common Licensing Issues
- Computer Won’t Recognize the Cortex to Download Firmware
- How to Manually Update Master CPU Firmware
- How to Power Cycle
- How to Program the Cortex Wirelessly
- How to Update the Firmware
- How to Use RobotC for Programming
- Joystick Issues
- ROBOTC Crashes on Startup
- ROBOTC Force Classic
- ROBOTC PIC Only Install
- ROBOTC Switch Information for Installation
- ROBOTC Text Color Change
- ROBOTC Missing PLTW Features
- The ROBOT or Testbed Won’t Run Autonomously
- VEX LED Patterns and Meanings
- VEX Wireless Remote Configuration
- Web Resources for ROBOTC
- VEX Troubleshooting Flowchart
Canopy
Modkit / VEX IQ
Miscellaneous
West Point Bridge Builder
Multisim
SSA 1000
We're Here to Help
Questions? If you have questions or concerns, the PLTW Solution Center is available 24 hours a day, seven days a week at 877.335.7589 or [email protected].
Please Note: The Solution Center will close during federal holidays and observations recognized by PLTW. We will notify our network about Solution Center holiday closures when applicable.