As Chief Customer Officer, Leah drives the organization’s customer-centric values and customer success initiatives to ensure PLTW is delivering optimized and personalized customer experiences. She is responsible for communications, marketing, events, and network development. Prior to this role, Leah served as PLTW’s Senior Vice President of Engagement leading customer growth and success strategies to increase student access and engagement while driving program retention.
The customer has been at the center of Leah’s entire career having worked in Customer Experience for over 20 years. Since starting her career as a customer service agent as a co-op student, her focus has always been on enhancing the customer experience. Prior to joining PLTW as the Vice President of Customer Success, she most recently served as Managing Director of Growth and Strategic Investments at AES, a global energy company, where she also previously served as Chief of Staff to the AES U.S. Strategic Business Unit President and as Director of Customer Services for the AES U.S. Utilities.
Recognizing the impact teachers had on Leah at an early age, she has focused most of her community involvement in education. She served as Vice President of Teachers’ Treasures, a local Indianapolis education non-profit, and now currently serves on their Council of Advisors. Additionally, she is a school board member for Traders Point Christian Schools where all four of her children are/will be PLTW students.
Leah earned a Master of Science in Administration with a concentration in human resources from Central Michigan University and a Bachelor of Applied Science at Davenport University.